You can cancel your VerumVerify subscription at any time through account settings (immediate, self-serve) or by emailing contact@verumverify.com. Cancellation takes effect at the end of the current billing period; you retain paid-tier access until that period ends and are not charged again.
Israeli residents have statutory cancellation rights under the Consumer Protection Law, 5741-1981. On top of that, VerumVerify offers a commercial 14-day refund on first paid subscriptions where no more than 3 paid-tier features have been accessed, so casual sign-ups can be reversed without friction.
Day Pass purchases are non-refundable once activated because access to premium features begins immediately at checkout. Renewal subscriptions (Pro, Ultra, Company, Press / Media, OSINT Suite, and bundles) can be cancelled through the self-serve Paddle Customer Portal, no email required, and take effect at the end of the current billing cycle.
If a payment fails, Paddle automatically retries and notifies you by email; the account is downgraded to Free only after all retries have failed. Refund requests outside the commercial 14-day window are reviewed case-by-case at contact@verumverify.com and typically processed within 5 business days.